This publication was prepared by Transparency Azerbaijan with financial support from the U.S. Department of Commerce, I...
Business Ethics codes for 10 Azerbaijan companies
PUBLICATION OF TRANSPARENCY AZERBAIJAN WITH FINANCIAL SUPPORT FROM THE U.S. DEPARTMENT OF COMMERCE, International Trade Administration, Good Governance program
This publication was prepared by Transparency Azerbaijan with financial support from the U.S. Department of Commerce, International Trade Administration, Good Governance program within the project entitled Promoting Business Ethics in Azerbaijan. The publication is made in three languages: Azeri, English and Russian.
Authors: Rena Safaralieva, Sanar Mammadov, Vagif Gaziev Overall content editor: Svetlana Levedeva Proofreaders: Khaleddin Ibrahimli, Zamina Alieva, Alexis Ruznak Computer design: Etibar Akhundov Cartoonist: Rashid Sherif
© Transparency Azerbaijan Azerbaijan, Baku, 2005 Тел: (99412) 418 11 09 Fax: (99412) 499 20 38 e-mail: [email protected]
Introduction………………………………………………………………………………...3 AGN MAK AZERBAIJAN LTD…………………………………………………………………5 CELAMIG PRIVATE CLINICS………………………………………………………………...11 BAKOND COMPANY………………………………………………………………………….18 Ayhan………………………………………………………………………………………….23 Baku research and restoration center………………………………………...28 CENTER OF ECONOMIC REFORMS.………………………………………………………...33 Office System……………………………………………………………………………….38 Khazri Express……………………………………………………………………………..43 ODLAR YURDU 95…………………………………………………………………………….47 N.TUSI Gymnasium………………………………………………………………………….52
This publication, developed as part of the Promoting Business Ethics in Azerbaijan Project, was prepared by Transparency Azerbaijan with financial support from the U.S. Department of Commerce (USDOC), International Trade Administration, Good Governance Program. The goal of the USDOC’s Good Governance Program is to increase market access and ensure a level playing field for U.S. companies in emerging markets by promoting business ethics, corporate governance, commercial dispute resolution, and respect for intellectual property rights. The authors of this publication, Sanar Mamedov, Vagif Gaziyev and Rena Sararalieva, are graduates of a Good Governance Program training course in the U.S. These program alumni, under the auspices of Transparency Azerbaijan, developed the Promoting Business Ethics in Azerbaijan Project to share their experiences and promote good business practices within the Azerbaijan business community.
Competitive market forces play an increasingly significant role in Azerbaijan. The Azerbaijan business community understands the crucial importance of improving its performance in response to competitive pressures and to incorporate responsible business practices into daily operations. International investors, in particular prominent oil companies, aggressively push Azerbaijan businesses to adopt best practice standards. By adopting very strict standards of ethical behavior, Azerbaijan businesses improve their competitive market position both domestically and abroad.
In order to support progressive, positive change within the Azerbaijan business community, Transparency Azerbaijan developed the Promoting Business Ethics in Azerbaijan Project. This project included the development of targeted educational and training materials for project participants, the public exchange of ideas on the concept of “ethics”, identification of and proposals for overcoming specific local obstacles to the adoption of a business ethics code, development of a draft business ethics code, and assistance in customizing business ethics codes for individual Azerbaijan businesses.
Transparency Azerbaijan’s efforts culminated in the following tangible results:
• Approximately 120 business executives and academics received three rounds of training • Ten pilot companies received an external ethics audit and tailored recommendations for improving their internal ethical standards based on in depth discussions with management and staff questionnaire responses • Preparation of a sample business ethics code which incorporated the views of local and international ethicists for each of the 10 pilot companies • Publication in three languages of 10 codes for ethical business conduct • Business ethics based training for participant company managers and staff
The authors of this publication, together with participants from the Azerbaijan business community, are optimistic that more and more Azerbaijan companies from additional industries will develop their own ethics codes based on the ten model codes provided in this publication. We would like to thank the U.S. Department of Commerce, Good Governance Program for its financial support and professional expertise. We also wish to thank all those individuals who have donated their time and efforts to enhance the quality of this publication.
❑ Igor Abramov, Director, Good Governance Program, U.S. Department of Commerce ❑ Elizabeth Ramborger, Project Manager, Good Governance Program, U.S. Department of Commerce ❑ Paul Corson, Project Manager, Good Governance Program, U.S. Department of Commerce ❑ Svetlana Lebedeva, executive secretary, Ethics Committee of the Chamber of Commerce and Industry of Russian Federation ❑ Alexis Rusnak, intern, Transparency International Secretariat, Berlin
AGN MAK AZERBAIJAN LTD
BUSINESS CODE OF CONDUCT
When the audit company AGN MAK Azerbaijan entered the national market for audit and consultancy services, it was confident that it would be successful. Indeed, since the earliest days of its operation, AGN MAK Azerbaijan has worked strenuously to achieve the goals and meet the high standards it set for itself. This hard work clearly paid off when AGN MAK Azerbaijan became the first Azeri audit company to be recognized internationally. Today, AGN MAK Azerbaijan is one of the six international audit and consultancy organizations operating in Azerbaijan and cooperates closely with many well-known foreign and national companies.
Our company owes its success to the joint efforts of AGN MAK Azerbaijan’s experienced employees and experts. Through their loyal adherence to the company’s ethnical values, our employees maintain the highest standards of professionalism.
AGN MAK Azerbaijan’s continued success depends to a significant extent on its independent, objective, fair-minded approach to providing audit and consultancy services. For this reason, the company has always demanded strict adherence by our employees to the highest ethical and professional.
AGN MAK Azerbaijan’s Code of Conduct reflects ethical values and standards that our employees share. The Code outlined below defines the standards of behavior expected of our employees in their relations with colleagues, customers and partners.
I appeal to all company employees to familiarize themselves with the contents of this Code of Conduct and, governed by the spirit and substance of its articles, to contribute to the development of our organization.
Zamin Guseynov Director AGN MAK Azerbaijan
TO MAINTAIN THE HIGHEST STANDARDS OF OBJECTIVITY AND CUSTOMER CARE IN AUDIT AND CONSULTANCY SERVICE PROVISION
In order to fulfill the mission of AGN MAK Azerbaijan, as defined in the statement above, the organization must:
• provide professional, high quality and reasonably priced audit and consultancy services that comply with our customers’ requirements and satisfy their commercial interests.
AGN MAK Azerbaijan requires its employees to adhere to the following values in all aspects of their work:
• PROFESSIONALISM • OBJECTIVITY • TEAM WORK • HONESTY • COMPETENCE • SINCERITY
AGN MAK AZERBAIJAN’S STANDARDS FOR ETHICAL AND PROFESSIONAL AUDIT AND CONSULTANCY SERVICE PROVISION
Professionalism AGN MAK Azerbaijan provides only professional consulting services corresponding to its internal policies, as well as to national and international standards in this sphere.
Objectivity, independence and impartiality When providing consultancy services, AGN MAK Azerbaijan takes care to preserve its impartiality and objectivity, qualities of paramount importance in the spheres of accounting, audit and consultancy in general.
Competence When providing consultancy services, AGN MAK Azerbaijan is committed to achieving the highest standards of professionalism and competence. Thus, our experts take part in professional trainings and courses in order to understand and master the most current working methods.
If AGN MAK Azerbaijan finds it difficult to answer certain complicated questions in the process of providing consultancy services, it appeals to other qualified experts and analysts for their advice. In such cases, AGN MAK Azerbaijan provides its customers with information about those experts in advance.
Honesty AGN MAK Azerbaijan guarantees consultancy services in its area of specialization commensurate with the company’s high level of competence and expertise. AGM MAK Azerbaijan is committed to maintaining a responsible attitude toward the fulfillment of its obligations to clients. All marketing and advertisement materials are vetted to ensure truth in advertising.
Adherence to national and international consultancy standards AGN MAK Azerbaijan operates in accordance with national legislation, particularly that which is relevant to the spheres of audits and consulting. AGN MAK Azerbaijan complies with the Chamber Auditors’ Board of the Republic of Azerbaijan’s requirements for licensed members, as well as with the standards of other international institutions. AGN MAK Azerbaijan is governed by the articles of the Code of Business Conduct for Auditors, approved by Decree No. 88/2 (code AS 1US 051/070-2001) of the Chamber Auditors’ Board Council of the Republic of Azerbaijan on 26 December, 2001.
Respect for the confidentiality of information AGN MAK Azerbaijan protects the personal and confidential information of its customers, partners and employees. AGN MAK Azerbaijan maintains confidentiality when conducting research, audit checks, analyses and business consultations. It does not allow information to be divulged or passed on to third parties, except as required by law.
All of the employees and experts at AGN MAK Azerbaijan are professional individuals with a high level of competence and expertise in the area of audits and consultancy. They carry out their assignments in accordance with the values of professionalism, integrity, experience, sincerity and objectivity. This enables the company to provide quality services and to maintain a good reputation.
AGN MAK Azerbaijan derives its strength from team-oriented staff members who meet their obligations responsibly. Every employee of AGN MAK Azerbaijan should try to cultivate a healthy work atmosphere whilst making his/her contribution to the development of the organization. At the same time, the management team at AGN MAK Azerbaijan is obligated to preempt objectionable situations whenever possible and to build relations with employees that conform to the following principles:
• Every employee is to be respected regardless of his/her position or family relations and is to be valued on the basis of his/her professionalism, including his/her attitude toward work and the treatment of colleagues. • The religious affiliation and national, social and cultural background of each employee is to be respected. Discriminatory treatment on the basis of one or all of these grounds will not be tolerated. • The private and family life of each employee is to be respected. • High levels of professional competency and qualification among our employees are to be maintained through professional development activities such as trainings and seminars. • Safe working conditions are to be maintained for our employees; care is to be taken about their health.
The company appeals to its employees to respect the following rules and principles of behavior embodied in this Code of Conduct:
• The policies and principles of the company are to be adhered to when representing AGN MAK Azerbaijan during business meetings, contract discussions, etc. • Employees must avoid actions that may negatively impact the company or its reputation. Employees and representatives acting on behalf of the company must take care to maintain the good reputation of the company and act in its best interests. When dealing with partners and customers, employees must adhere to high standards of quality consultancy service provision. • Execute commission of the management in a timely and efficient manner. • Employees shall observe and abide by the company’s internal order and procedures.
AGN MAK Azerbaijan’s experience has been that clients receiving high quality service provision, professionalism and a policy of fair pricing seek long-term business relationships with our company. Thus, every employee of AGN MAK Azerbaijan is expected to adhere to the following principles when working with our customers:
Gain trust of customers Client trust in our company depends on the quality of services and the objectivity of information that we provide to them.
Treat customers with care AGN MAK Azerbaijan customizes its approach to each customer when providing its consultancy services. This includes tailoring assistance based upon each individual client’s concerns. At the same time, AGN MAK Azerbaijan avoids actions that do not comply with the accepted standards of professional consultancy. Our company never falsifies information, even if providing truthful information might be contrary to the expectations of the customer.
Treat customers fairly, honestly and in a non-discriminatory fashion Regardless of the customer’s social, cultural, national and/or economic background or status, AGN MAK Azerbaijan treats each customer fairly, honestly and in a non-discriminatory manner.
Timely fulfillment of obligations to customers The company respects its contractual obligations to its customers and ensures that its work is of a high quality and is carried out in a timely manner.
Set reasonable prices for products and services AGN MAK Azerbaijan sets its prices according to market variables such as client expectations and relative quality. Before upgrading the spectrum of services and volume of work and raising prices, the company always provides advance notice to its customers.
FAIR COMPETITION IN BUSINESS
AGN MAK Azerbaijan disapproves of unfair competition and avoids behavior and situations that might encourage it. Thus, AGN MAK Azerbaijan adheres to the following principles:
1. Competitors are to be respected and prevailed over through the use of fair means such as offering clients superior quality services and maintaining utmost professionalism. 2. The spreading of groundless rumors about competitors is to be avoided. The intellectual property of competitors is to be respected as confidential information. 3. Illegal actions towards competitors are prohibited. 4. Competitors are to be treated within the limits of law and according to the standards of professional consulting.
PRINCIPLES OF CONDUCTING AND USE OF BUSINESS ACCOUNTING AND FINANCIAL DOCUMENTS
AGN MAK Azerbaijan provides financial reports and conducts annual financial audits designed to reveal the financial state of an organization. The accuracy and reliability of AGN MAK Azerbaijan’s financial reports comply with national and international standards.
CONFLICT OF INTERESTS
Our professionalism and the quality of the consulting services we provide are dependent on our ability to produce independent objective analysis. Conflicts of interest compromise this ability and inevitably lead to a subsequent degradation of service quality. In order to avoid such problems, every employee of the AGN MAK Azerbaijan should treat his/her colleagues and customers objectively and fairly and adhere to professional standards of behavior. AGN MAK Azerbaijan employees should note the following examples, which illustrate potential conflicts of interest. Such actions will not be tolerated by the company.
1. To engage in work outside an employee’s AGN MAK Azerbaijan duties that is incompatible with or may have a deleterious effect on the core values of the consultancy profession (such as fairness, objectivity and independence) or on the reputation of the company.
2. To engage in personal activities outside of work that may compromise one’s objectivity and independence of the provision of consultancy services.
3. To accept or offer illegal payments, expensive gifts and/or bribes to customers, other organizations and any other parties. Such actions will compromise an employee’s objectivity and ability to make objective and independent decisions.
4. To abuse one’s position or the property, equipment, commercial interests and material resources of the company for personal purposes.
5. To simultaneously work for or cooperate with a competing organization.
6. To possess some form of interest, either direct or indirect, in a competing company (e.g. finances, stock shares, etc.).
7. To use confidential information belonging to the company for personal purposes or to transfer such information to third parties.
8. To fail to maintain the internal order and procedures of the company.
9. To be involved in political activity during office hours. AGN MAK Azerbaijan’s participation in political processes is regulated by the country’s legislation and by-laws.
10. To contravene articles of the Labor Code of the Republic of Azerbaijan and other laws.
SOCIAL OBLIGATIONS OF THE COMPANY
AGN MAK Azerbaijan recognizes its obligations to society and contributes to the development of society by means of providing professional consultancy services. AGN MAK Azerbaijan adheres to the following principles of social responsibility:
• The company respects the laws of our country as well as the traditions of our nation and encourages the development of society. • The company contributes to job creation and employment, and supports projects that promote the development of culture, charity and education in Azerbaijan. • When possible, the company provides support to vulnerable groups in society: the elderly, disabled, orphans, refugees and displaced people.
IMPLEMENTATION OF THE CODE
AGN MAK Azerbaijan encourages sincere and friendly relations between employees and contributes to the team spirit of its employees. Each employee is expected to demonstrate his/her commitment to the company by his/her work and by becoming a worthy member of the team. The first step is for every employee, regardless of his/her position or point of view, to read, understand and follow the articles of the Code.
Every employee is free to request explanations and advice from the head of the company when questions arise in connection with the articles of the Code of Conduct. This applies to daily business relations as much as to cases in which complicated ethical questions arise and resolution seems difficult.
Sanctions can be applied by the management of the company to employees who violate the Code of Conduct. Sanctions are determined based on the reasons and conditions of the violation of the Code of Conduct and are applied after discussion with management. Voluntary disclosure of information by the employee and the issue of premeditation will figure prominently into any decisions regarding sanctions.
According to the aforesaid, it may be considered necessary to apply the following sanctions to violators of the articles of the Code:
1. For a first violation of an article of the Code, a verbal warning will be given. 2. For the second violation, written notification will be issued. 3. For the third violation, a fine will be imposed, i.e. a certain amount of money will be deducted from the employee’s salary. 4. For the fourth violation, serious notification will be given for the last time. 5. Dismissal.
STATEMENT OF UNDERSTANDING AND CONSENT
I, the undersigned, have read, understand and agree to comply with the articles of the Code of Conduct of AGN MAK Azerbaijan.
Name Last name Position Signature Date
Comments and suggestions
CODE OF ETHICS FOR MEDICAL STAFF
OF THE CELAMIG PRIVATE CLINICS
Statement of the clinics’ director
We established the first Azerbaijan eye clinics in 2000 and thus became one of the founders of the private medical sector in our country. Since then we have grown from a small team of several people to a serious clinics, which offers the whole spectrum of ophthalmologic and related services.
We believe that our advantages over our competitors are as follows: extremely high professional level of our doctors, modern medical equipment, a broad spectrum of medical services and acceptable prices. We possess our own set of auxiliary services, such as: laboratory, optics shop, pharmacy, etc. While we attach extreme importance to technical facilities, at the same time, we believe that our main asset is our personnel – ophthalmologists, doctors specializing in other fields, nurses and attendants.
We strive, to the greatest extent possible, to meet requirements of our patients. Professionalism and a high sense of responsibility for the health of our patients form the core of our work. At the same time, the most crucial moral value that guides representatives of our profession and that the management of our clinics’ expects from all our employees is empathy with the patients.
Although our clinics are private commercial enterprises, nevertheless, we do not regard our profession as a regular business, aimed at deriving high revenues and profit. We see our mission as alleviating human suffering at minimum cost. At the same time, we cannot afford to render services free of charge, as any business will not be profitable under such circumstances. Furthermore, we will not be able to offer our high quality services to other patients. Realizing that over 40% of the population in our country lives below the poverty line, we have found an outlet from this predicament by rendering services at the lowest market prices and providing discounts to the most vulnerable layers of the population.
Ethical aspects regulating relations between a doctor and patient are especially important, with specifics of our profession taken into account. It is no coincidence that our profession was the first to devise a prototype of a business ethics code in the form of the Hippocrates Oath. If this Oath puts “do not harm” as the main guiding principle, we pursue a more complicate task that can be formulated as “help”.
To attain this purpose, we need to follow principles of high corporate culture and be guided by norms of medical ethics. We fully realize that provisions of this Code do not cover all aspects of our work, but we all are aware of the importance of moral values and principles, expressed herein, as they assist our employees and management to adopt important decisions, solve problems and settle conflict situations in our routine work.
This Code was designed with participation of all our employees and administration, and is based on their recommendations. This is the first document of its type among all medical establishments in our country. We hope that it will not only assist our employees in building relations with patients, colleagues and all other stakeholders, but also serve as a sample for our other colleagues.
We understand that we deal with one of the most cherished values in the world – an ability to visually perceive the world and we are positive that this Code, to a certain degree, will help us to alleviate suffering of our patients!
With best regards, Sitara Seidova Executive Director
We plan to stay in the market, therefore we have designed our strategy with a long term perspective. We see the mission of our clinics as alleviation of the suffering of our patients and strive to establish a “golden standard” in Azerbaijan ophthalmology.
We consider ourselves to be serving the Azerbaijan people and see our main task as providing the population of our country with the modern and high quality ophthalmologic service. To achieve this task, we need to:
• Render high quality ophthalmologic professional services compatible with the global standards; • Master the latest medical techniques; • Purchase the latest medical equipment, materials and medications.
The above mission can only be implemented provided that all our staff members share the following moral values:
• Empathy for all patients; • Continual improvement of professional skills through training; • Diligent pursuit of professional duties; • Responsibility for personal decision making; • Personal integrity and honesty; • Boundless patience and amicability towards patients and colleagues; • Self-criticism and tolerance of other people’s shortcomings.
PROVISIONS OF THE CODE
I. Our Relations with Patients
1) Our obligations: We adhere to the following principles in our relations with our patients:
➢ Superb Quality of Service Rendering superb quality ophthalmologic service is our prime responsibility to our patients.
➢ Principles of Humanism and Compassion We assume responsibility in our relations with patients to be governed by the principles of humanism and empathy, which our patients need no less than professional aid.
➢ Patient Trust
We strive to build our relations with patients on the basis of trust, because successful treatment is possible only if a patient trusts his/her doctor completely. We have special knowledge that our patients lack and we bind ourselves not to abuse this knowledge for harmful purposes.
➢ Preservation of Medical Secrets We oblige ourselves to keep confidential all information pertaining the health condition of our patients, provided that no legal infringement is involved, like for, example, when there are grounds to suspect that damage incurred to a patient could have been caused by violence.
➢ Protection of Patients’ Rights We assume responsibility to diligently and reasonably protect the rights of our patients when confronted with outside interests, as for example, when disability due to eye sight is being processed.
➢ Honesty and Truthfulness
We do not give false promises or make promises that we are unable to fulfill. This is especially important in our profession, where many incurable patients hope for miracles that are beyond our ability to perform. However, in conformity with our national culture and traditions, we believe that in the most desperate cases, the bitter truth shall be revealed first to a patient’s family. The family shall then have the option of deciding whether or not the patient should be made aware of his/her genuine diagnosis.
In accordance with our desire to engage in honest and truthful practices, we also warn our patients in advance of any and all changes to our services and prices.
➢ Patient satisfaction We strive to provide services that satisfy our patients to the greatest possible extent. Inevitably, however, the nature of our profession is such that some patient demands will be unrealizable due to unrealistic expectations.
Patience and amicability
We understand that we deal with people who have health problems, who very often are desperate and unhappy with their condition, and who can easily lose their sense of tact and measure. Our high standards and responsibilities as medical practitioners oblige us to demonstrate patience and amicability towards all our patients.
II. Our expectations
We believe that, unlike many other service sectors, patients also have certain obligations to medical practitioners, without which our high quality work may not yield the desired results. We view patient obligations as:
Trusting their doctor;
Following widely accepted practices for registration and internal procedures of the clinics;
Observing recommendations and prescriptions strictly;
➢ Paying for medical services on a timely basis.
To ensure mutual fulfillment of obligations, we strongly recommend that our patients, especially those to undergo surgical treatment, sign a contract with their clinics.
III. Our Relations with Employees
1) Management Obligations to Employees
Our employees are guaranteed the following rights:
• A safe and comfortable working place; • Non-interference into their private lives by the company; • Respect; • On-going professional development.
2) Expectations of Employees by Management:
Conversely, management is entitled to expect its employees will follow certain standards of behavior. As such, the following are inadmissible:
• Sexual harassment; • Discrimination based on ethnicity, political views, social status, sex or age; • Tardiness; • Alcohol consumption during work hours; • Use of drugs or other doping substances; • An untidy appearance; • Tactless attitude towards colleagues and patients.
IV. Our relations with other stakeholders
In our relations with our suppliers we:
• Are guided by the principles of honesty and impartiality; • Follow terms and conditions as contained with our contracts; • Do not disclose confidential and private information.
In our relations with our competitors we:
• Strive to work better than our competitors; • Refrain from speaking badly of them; • Engage only in fair market competition practices.
In our relations with shareholders we:
• Recognize the right of our shareholders to comprehensive information about the clinic’s activities; • Acknowledge our shareholders’ right to earn profits; • Understand that shareholders are entitled to demand implementation of the provisions of this Code and impose relevant sanctions for violation thereof.
In our relations with our partners we:
• Perform all our obligations diligently and timely: • Deal with them honestly, responsibly and professionally.
In our relations with society we:
• Follow the laws, decrees and resolutions of the government; • Create reasonably well paid working places; • Offer discounts, when possible, to vulnerable segments of the population (disabled, senior people, etc).
V. Special provisions
Conflict of interests
We do not permit situations where our employees have personal interests that may contradict the interests of the clinics. We also prohibit use of clinic funds for personal expenses.
➢ Gift giving or taking We do not give or take gifts that may be interpreted by anyone as an attempt to solicit special or unusual benefits.
➢ Confidentiality We protect information that we believe to be confidential, namely: information on the health or condition of our patients. We also hold confidential our company’s financial status, which shall be disclosed only by special permit of the clinics’ management.
➢ Internal records keeping Our clinics accurately keep records of internal operations and patients’ case histories.
➢ Participation in political life The clinics abstain from participation in the political life of the country, do not fund any political parties, nor make their property available for this purpose. However, employees of the clinics may engage in political activities at their own discretion during their spare time.
IMPLEMENTATION OF THE CODE
Every employee of CELAMIG clinics shall familiarize themselves with the provisions of this Code and be guided thereby in their daily work. Provisions of this Code are mandatory for all employees of the clinics. All employees are welcome to request explanations and advice from the management when questions arise in connection with the articles of the Code of Conduct.
Company management may sanction employees who violate the Code of Conduct. Sanctions will be determined and applied after discussion with management. Voluntary disclosure of information by employees and the issue of premeditation will figure prominently into any decisions regarding sanctions.
According to the aforesaid, it may be considered necessary to apply the following sanctions to violators of the articles of the Code:
6. For a first violation of an article of the Code, a verbal warning will be given. 7. For the second violation, written notification will be issued. 8. For the third violation, a fine will be imposed, i.e. a certain amount of money will be deducted from the employee’s salary. 9. For the fourth violation, serious notification will be given for the last time. 10. Dismissal.
THE CODE OF CONDUCT BAKOND COMPANY
Since its inception, Bakond’s employees have undeviatingly followed high ethical principles.
In response to recent trends, we the workers, employees, managers and top executives of Bakond have developed our own Code of Conduct. This Code incorporates the views and wishes of all employees as expressed in a questionnaire distributed to all employees.
The Code is based on Bakond’s commitment to follow the principles of honesty and justice in all business operations. We believe strongly that no amount of corporate success justifies corrupt or dishonest behavior.
Thinking about our progress and the role of the company in our society, we feel satisfaction from the modest contribution our company makes toward the development of market relations, promotion of a real democratic system and development of civil society in Azerbaijan.
• The goal of our company is to provide our customers high quality goods and services at reasonable, affordable prices.
Ruslan Sadixov, General Director
ARTICLES OF THE CODE
1. Our relations with customers
In our relations with customers we are, first of all, guided by the principle of providing high quality goods and services.
All company employees are responsible for ensuring that our goods and services adhere to high standards of quality in fulfillment of the company’s obligation.
Honest conduct of affairs All transactions and operations of our company shall be based on honesty and be free from falsification. Our company does not make any commitments to its customers that it knowingly will be unable to fulfill. Our customers shall be informed immediately when changes occur that may impact our ability to fulfill our commitments. We are obliged to maintain the highest levels of professionalism and fulfill our commitments conscientiously while rendering services to our customers.
Rights of our customers Our customers are entitled to expect:
• Continual quality improvements to our goods and services; • Non-discrimination (i.e., respect regardless of nationality, religious affiliation, gender, age, political allegiance or sexual orientation); • Timely fulfillment of commitments; • Confidentiality.
2. Our relations with employees
Labor Discipline We consider it inadmissible for our employees to be late for work or breach any other provision of internal discipline.
Abuse of Company Resources Company resources are not to be used or abused for personal purposes under any circumstances.
Adherence to the Rules and Articles of the Code Our commitment as employees is not only to behave honestly and responsibly oursevles, but also to inspire other employees to behave themselves in accordance with the principles contained herein. Disciplinary penalties may be imposed on violators of these principles, up to and including dismissal from the company, at the discretion of the administration.
If we become aware of a violation of ethical standards of behavior, we are obliged to inform our managers and directors. In doing so, we strive to ensure that our stakeholders will maintain their firm belief in the ethical principles of our company’s myriad employees.
Fair Attitude We strive to provide consistently fair treatment of each employee and respect for his or her personality.
Provision of Equal Opportunities for Employees A main component of the company’s policy is to provide equal opportunities for existing employees and support for perspective employees. We believe that the company’s very success depends on the professional and moral of its employees.
Intolerance for Discrimination We select, hire, train and expect professional conduct from our employees, regardless of their nationality, age, gender, political allegiance or sexual orientation.
Sexual Harassment Sexual harassment, a form of personal insult, undermines the integrity of the company, as well as relations between employees. Sexual pursuit is implied as demands of sexual character. In these cases, employees of the company should appeal to the management of the company without delay.
Prohibition against alcohol and drug use at workplace We consider the use or storage of alcohol and drugs in the workplace to be inadmissible. Our employees should immediately inform management about instances of alcohol or drug use; as such cases may damage our common cause and the company’s reputation.
Health and Safety of Company Employees All company work should be carried out in accordance with safety rules and with the personal security of employees in mind. Each employee should be notified about government legislation and company standards that govern these issues.
Right for improvement of professional skills Our employees are empowered to raise their personal and professional capabilities and qualifications through their attendance at various trainings, seminars, conferences and other forums that promote improved skills.
3. Protection of information of the company
We publicize our annual financial report and conduct an annual independent audit of the company’s financial condition.
At the same time, we understand that information is a company asset that requires standards of confidentiality and protection. Leaking confidential information may negatively impact our ability to compete. Therefore, disclosing confidential information without management’s approval is strictly prohibited.
4. Conflicts of Interest
Conflicts of interest arise in cases when company employees allow any external contacts to influence the business decisions they make on behalf of the company. In this respect, we prohibit the following:
• Personal ownership or other “interest” in a any customer, distributor, competitor or supplier; • Reimbursement or other “kick backs” from any customer, distributor, competitor or supplier; • A position of employment, whether formal or informal in any competing company, considering that interests of the company shall prevail over personal interests.
5. Policy of the company with regard to gifts and entertainment
We consider offering gifts or entertainment to partners or accepting gifts or entertainment from partners as inadmissible. If, however, company interests will be served, it is permissible to offer or accept presents of small nominal value such as: ballpoint pens, notebooks, posters, magazines, books, etc. If the matter concerns a bigger gift to an employee of the company, they are obliged to inform management about it.
6. Principles of conducting business accounting and records
The company conducts financial accounting in strict accordance with local and international principles of business accounting.
Taking into account that incomplete and inadequate information may lead to wrong decision-making and negative consequences, we highlight the accuracy of our business accounting and records.
7. Our suppliers
We respect and value our suppliers, as they contribute to the success of our company. In its cooperation with suppliers, the company adheres to the following principles:
• Honesty and fairness towards our suppliers; • Settlement with suppliers on dates and in amounts according to contractual agreements; • Timely payment and nondisclosure of confidential and personal data about our suppliers.
8. Relations with competitors
We strive to engage in fair competition with our competitors and refrain from: • Spreading any kind of detractive or deliberately false information about competitors; • Negotiating or sharing information about prices, pricing policy, sales volumes, advertisement sales, guarantees, dates and/or sales terms; • Forgoing any collusion with competitors about fixed prices or trade restrictions since it free, fair and honest market competition is in the interest of society.
9. Relations with the society
We adhere to all governmental laws, decrees and instructions.
We support projects, when possible, that contribute to the advancement of culture, science, art, public health and other socially significant interests. We also show concern for vulnerable layers of society.
10. Attitude towards political activity
The company refrains from engaging in any political activity and prohibits company resources from being used to support any political parties. At the same time, the management of the company respects the right of the employees to participate in the political life of the country.
11. Protection of the environment
Out of concern for environmental preservation, the company strictly adheres to relevant government decrees and resolutions.
It is obligatory for all of the employees of the company to adhere to the articles of this Code.
Ayhan’S CODE oF ETHICS
Address by the Director General
Since the establishment of our company in 1991, we have been guided not by the pursuit of immediate profit, but rather by a well-conceived, long-term strategy. The main goals of this strategy are to:
• Occupy a prominent place in the market of real estate services and assessment and of transportation of passengers and commodities; • Build the reputation of reliability; • Achieve good financial performance.
We realize that these goals will only be attained if all employees of our small company share the same set of professional values, namely:
• Honesty and decency; • Sincerity and mutual assistance; • Team spirit; • Receptiveness to criticism and tolerance of others; • Assumption of responsibility for decisions taken and promises made.
We perform well in the market because we always fulfill our obligations to our customers, suppliers and other interested parties in a way that best suits their needs.
In adopting this Code of Ethics and by elucidating our company’s management style, we wish to unite our work team around a common purpose. We appeal to all of our employees to share the guiding ethical values of our company.
Gurban Verdiyev, Director General Our mission
We understand our company’s mission as one which places us in the service of society by means of providing high quality real estate services and assessments, and transportation of passengers and commodities at the most reasonable prices.
I. OUr obligations
Our company always aspires to fulfill all of our obligations to any interested parties.
1. To Customers
High Quality Services
The company bears responsibility for the quality of our services and guarantees that the services will be rendered in a timely manner.
Unbiased Treatment The company guarantees that all of our customers will receive equal treatment, regardless of their ethnicity, religion, sex, age or political affiliation.
Honest Advertisement And Information About Services
The company always provides its customers with truthful information about our services.
Fulfillment Of Promises
The company always fulfills its promises to customers and informs them of any changes in our products or services immediately.
Customer Satisfaction With Respect To Services Rendered The company strives to satisfy our customers with the quality of our services. We believe that the quality of our services and outputs determine the company’s image.
2. To Suppliers And Partners
Mutually Beneficial Cooperation The company builds relationships with all its suppliers and partners in a manner which is always mutually beneficial.
Fulfillment Of Contractual Obligations The company fulfills all its obligations to suppliers and partners impeccably. We rigorously uphold contractual terms and provisions and observe strict confidentiality.
3. To Employees
Inadmissibility Of Discrimination
The company guarantees non-discriminatory treatment of all its employees, regardless of their ethnicity, religion, sex, age or political affiliation. The company will not tolerate harassment in the work environment. Sexual harassment cases will be dealt with by the administration in the most stern manner.
Fair Treatment Of Employees
All our employees are entitled to fair treatment. In cases characterized by a preponderance of evidence, employees are entitled to recourse against the actions of their immediate supervisors or management.
The Sprit Of Innovation And Initiative
The company encourages innovative techniques, initiatives and applications of new approaches. The company’s management is ready to consider proposals with respect to improving administration style and management.
All our employees are entitled to professional development. The company encourages participation of its employees in various training programs, professional skills enhancement courses, foreign languages classes, etc.
Health And Private Life Our Employees
All our employees shall follow government standards and company specifications in the area of labor safety and health protection. The company discourages interference with the private lives of its employees.
4. To Competitors
Fair Competition The company builds its relationships with competitors exclusively on the grounds of fair competition. We prohibit any negative statements concerning our competitors, unfair pricing policies or market division.
5. To Society
The company strictly follows all government laws, decrees and regulations.
The company contributes to the development of society and creates reasonably well-compensated workplaces.
The company cares about the vulnerable layers of the society. Whenever possible, we support projects dealing with the development of culture, science, arts and health care.
II. Other provisions
Gifts And Entertainment
The company permits the granting of inexpensive gives and reasonable entertainment of customers, provided that such activity is neither meant to apply, nor interpreted as pressure for the purspose of obtaining personal or corporate advantages. Our employees are also entitled to receive gifts from other parties or take part in entertainment organized by these, provided they duly notify management thereof.
Conflict Of Interests The company prohibits employees from engaging in activity that causes a conflict of interest. The company defines a conflict of interest as a collision between the corporate and personal interests of our employees. Therefore, employees may not:
• seek personal material benefits in their business relations with customers, distributors, competitors or suppliers; • work simultaneously for our competitors.
The company requires the meticulous maintenance of all business correspondence, including documents, incoming and outgoing mail, and electronic mail. In addition, it requires thorough book- and records- keeping in accordance with existing instructions.
The company, as a legal entity, does not participate in any political activity and does not permit use of its property or financial resources for any political purposes or funding of any political party.
However, the company recognizes that our employees have, as private persons, the constitutionally guaranteed right to be members of any political party and engage in political activity in their off-time (i.e. not during office hours).
Environment Treatment The company requires that all of its employees strictly obey all government decrees and decisions regarding the protection of the environment.
III. IMPLEMENTATION AND ENFORCEMENT OF THE CODE
Each and every employee of our company shall familiarize himself or herself with the provisions of this Code and be guided by them in his or her daily work. The provisions of this Code are obligatory for all our employees, regardless of their position or personal point of view. We request that all our employees seek clarification from company management in cases when there are any questions with respect to the implementation of the Code’s provisions.
In cases when employees contravene the code because of their negligence, the company encourages employees to voluntarily report their own violations to management.
In cases when an employee witnesses another employee violating the Code’s provisions, the company recommends that the witness encourage the violator to report their contravention to management.
The management is ready at any time to accept reports of violations of the Code’s provisions or to provide elucidation as to the best course of action in difficult or conflicting situations.
In case of violation of the Code’s provisions, the perpetrator will receive a verbal warning, followed by notification in writing for a second delinquency. If delinquencies are repeated, the company reserves the right to impose a penalty up to and including dismissal.
Baku research and restoration center
CODE OF ETHICS
Introduction DEAR COLLEAGUES!
Our firm has earned the reputation, both in Azerbaijan and beyond, of reaching high standards and cultivating high values. Our success in the market stems from our center’s adherence to a particular set of values. These values include: • Preservation and development of the carpet-weaving traditions in Azerbaijan.
• Commitment to passing down traditional secrets of manufacturing and restoration of carpet wares from one generation to the next in Azerbaijan.
• On–going enhancement of our products and service quality.
• Keen and swift response to all demands and requirements of our customers.
• Maintenance of our esteemed position in the Azerbaijan market.
We are convinced that these ethical principles, which represent the foundation of free market economics and democracy in Azerbaijan, will serve as good benchmarks for professional performance. By following these principles, we hope that our employees will be able to perfect their working style and thereby contribute to the success of our company. Emin Gashymov, Director, Baku Research and Restoration Center
CODE PROVISIONS I. Customer Relations The success of our firm depends upon our customers. Consumers today have many more choices available to them, a fact we take into account when striving to meet the service requirements of our most demanding customers. In recognition of the high degree of responsibility that we have to our customers, we aspire to ensure that our customers receive:
• High quality goods and services • Timely provision of our products and services in order to satisfy their strictest demands • Impeccably polite service • Fulfillment of all our contractual obligations, and • Reliable information, particularly with respect to product changes.
We realize that customers are entitled to be treated equally and fairly. Therefore, we do not allow selective or discriminatory treatment of our customers.
II. Relations With Suppliers
Our suppliers preserve the secrets of high quality manufacturing of hand- made materials. There is no doubt that our success is owed, in part, to them. Therefore, we use only those materials and services from suppliers that will help to consolidate our firm’s good reputation and its long-term prosperity.
Our relations with our suppliers are based on the following principles: • Respect for contractual obligations; • Honesty and unbiased attitude; • Non-disclosure of confidential information concerning our suppliers.
III. Relations With Competitors
We believe in the benefits of a free market economy. Therefore, our attitude toward our competitors is based on the principles of fair competition. • We respect our competitors. • We do not slander or purposefully misinform our competitors. • We do not use illegal or unethical means to gather information on our competitors, as we believe this to be shameful and inadmissible.
Question: What shall I do if a conversation touches upon our competitors?
Answer: In this case it is advisable to confirm that the particular firm is our competitor and that it is undesirable and unethical for you to comment on it in a malicious or slanderous manner.
IV. Relations Between Employers
We are convinced that the success of our firm depends to a considerable extent on the maintenance of a healthy work environment, which, in turn, contributes to greater labor productivity. We have achieved success due to the industriousness, integrity, assiduity, purposefulness, benevolence and loyalty of our employees.
The success of our work depends to a considerable degree on the extent to which team members are able to speak openly and freely. In case of disagreement with the decisions of their supervisors, our employees are entitled to have their grievances addressed in the general team meeting.
V. Professional Development Of Our Employees
Each and every employee is entitled to realize his or her potential and to enhance his or her level of professional performance. This can be achieved through all kinds of training programs, seminars, and courses organized by our firm’s management or by other interested parties and organizations.
VI. Sexual Harassment
We define sexual harassment as any activity aimed to coerce physical liaison or sexual contact. We believe that such activities and actions denigrate human dignity and will not tolerate this in our firm. Every employee subjected to sexual harassment shall inform his or her immediate supervisor or the company’s management.
Question: What shall an employee do if he or she is harassed by a manager?
Answer: If this fact is confirmed, it shall be discussed confidentially with the top management.
VII. Gifts And Entertainment
We believe it unethical to extend or receive gifts, including entertainment, which can be construed as a bribe in our relations with our customers, suppliers, public officials or other parties. Small gifts, defined as those with an estimated material value less than USD 25 equivalent, are acceptable.
Question: One of our suppliers offers me an expensive gift. If I decline it, I risk offending our suppliers, with whom we have enjoyed many years of cooperation. What shall I do?
Answer: Of course, relations with suppliers shall not be tainted. If an expensive gift is involved, you should notify your supervisor or the company’s management and follow their recommendations.
VIII. Fair Treatment
Our firm shall be free from of any form of discrimination based on: • Age • Sex • Ethnic background • Proprietary status or • Any other factors.
IX. Conflict Of Interest
Conflict of interest occurs in cases when employees:
• Seek personal material benefits in their relations with suppliers, customers, distributors and competitors. • Wish to combine their work in our firm with any action that benefits a competing one.
We do not tolerate any form of conflict of interest. If employees engage in conflicts of interest, the issue first shall be subject to management’s consideration, followed by discussion at the general team meeting.
X. Harassment In The Work Place
We define harassment in the work place as the malicious treatment or intimidation of employees. Harassment is considered offensive to the human dignity of individual employees, as well as to values upheld by this firm as a whole. Harassment in the work place contradicts the laws and ethics of a democratic society. In addition, it contains initiatives of employees.
XI. Attitude To Political Involvement
Our firm is not involved in any political activities.
The firm’s property shall not be used to the advantage of any political parties or political leaders.
At the same time, each employee of our firm is entitled to their Constitutional right to participate in the country’s political life in their off-time.
Release of confidential information threatens the firm’s well being and ability to compete. On the one hand, we use the secrets of folk art information already in the public domain. We share this information at various academic conferences and seminars on folk art. On the other hand, we have our own production secrets, e.g. dye formulas or copyrighted designs, which constitute our intellectual property and therefore must be protected. Our employees shall be informed as to what information is confidential and must undertake to prevent such information from becoming known outside our company.
XIII. Meticulous Record-Keeping And Accounting
We pay close attention to the management of our financial accounts and bookkeeping. Our business transactions are accurately registered on our books.
XIV. Relations With Society And Social Groups
Our main obligation to society is to preserve and pass on the secrets of folk art to the next generation.
We organize exhibitions and participate in events organized by other parties in order to present the carpet weaving art to Azeri society.
Our carpet wares represent our country abroad at exhibitions and in private collections.
We strive to create well-paid work places.
We follow all government decrees and decisions diligently.
If need be, we disclose information in our annual financial statement.
The success and well being of our company is dependent upon the well being of the society where we live and work. Whenever possible, we support projects for the improvement of the condition of the vulnerable members of the population.
This booklet is designed to provide all our employees with clear information on ethical principles of business conduct, which they are expected to follow. Violation of these principles may result in administrative penalty.
CODE OF CONDUCT OF THE CENTER OF ECONOMIC REFORMS
The Center of Economic Reforms (CER) has come a long way in its forty years as an economic policy “think tank” in Azerbaijan. The staff of CER has played an important role in the formation and development of the state’s conception of efficient economic reform. It is no wonder that the majority of qualified former CER staff members now occupy high positions in state and economic management structures, such as the Presidential Office, the Cabinet of Ministers, Parliament, the National Bank and other state agencies. At the same time, other experts of CER are contributing their valuable ideas and suggestions for the economic development of our country and are representing the interests and policies of our country in official meetings abroad. The excellent work of our employees can be attributed to their sincere love of Azerbaijan and their faith in the brightness of its future.
Our professional and efficient implementation of projects has helped our organization earn trust and a good reputation in our country and abroad. However, it was not easy to achieve these results. In 2003, major changes were made to the structure of the organization in accordance with the latest market demands. CER, formerly a part of a command administration system, has changed into a flexible, dynamic and modern academic research center. Today, the work of CER is managed by young, confident professionals who share the same ideals. The employees of CER are committed to such values as high work quality, innovation, honesty and team spirit.
Sincere love of our country, faith in its bright future, a young and professional staff with strong academic potential, a healthy work environment, commitment to the professional development of our employees, and innovative thinking give us an advantage over other organizations. Nevertheless, we should not be satisfied with the results attained so far, but continue to work hard in order to turn the Center of Economic Reforms into the most qualified socio-economic research organization tasked with laying the academic foundation for Azerbaijan’s economic development strategies.
To achieve this goal, we need our staff members to share esprit de corps, namely to share the principles of high corporate culture, including honesty, justice, professionalism and innovation.
The following document, which we bring to your attention, is called the “Code of Conduct.” The principles expressed in this document reflect the moral and ethical values that each of our employees share and consider important. The Code of Conduct also states other high ethical standards and guides for our employees and managers when making important decisions, as well as for everyday actions and relations.
In particular, the management of CER states their position concerning employees and their expectations of employee behavior in this Code. Principles which the Center adheres to in its relations with our partners, customers and competitors are expressed in this Code as well.
I hope that our staff members, regardless of their position, will follow the rules of behavior stated in this Code. Furthermore, it is hoped that they will hold the interests of the organization above all others in the fulfillment of their work and will behave honestly and objectively in relations with our partners, customers and competitors.
Rahim Huseynov Director
In the context of Azerbaijan’s transition to a market economy, and with respect to its status as an independent state, the mission of CER is fourfold:
• To develop the scientific basis of our country’s economic policy • To forecast social and economic progress • To determine strategic directions and tactics for implementing economic reforms • To ensure our country’s economic safety.
In the process of fulfilling our mission, we take into account the experience of the developed world and strive to increase mutually beneficial cooperation with international and national financial and economic organizations.
Articles of the Code
The most valuable attribute of CER is its excellent staff who shares the same values. These include:
• Patriotism • High quality of work • Professionalism • Integrity • Innovation • Team spirit
These values help us diligently carry out our duties and maintain a good reputation. Every employee makes a contribution to the common cause through his/her behavior and attitude towards work.
CER builds its business relations with all stakeholders involved in accordance with the following principles and obligations:
1. Commitments Of CER Management To Its Employees
The Center for Economic Reforms acknowledges that all its achievements result from the hard work of its employees. CER appreciates this greatly and undertakes the following commitments to them:
1.1. Respect for diversity: We respect the religious affiliation, national, ethnic and cultural background of every staff member. Discriminatory treatment based on one of the above-mentioned grounds will not be tolerated. 1.2. Fair and non-discriminatory treatment: We respect the individuality of every staff member, and value him/her regardless of his/her position, social standing or family relations. We value employees according to their professionalism, correctness of attitude towards work and other colleagues. In particular, we care about our elderly staff members and value the precious experience, knowledge and skills that they pass to young staff members greatly. 1.3. Workplace and health safety: We value the health of our employees and maintain a safe, clean and comfortable workplace for them. 1.4. Professional knowledge and skills: We make efforts to continually increase the professional knowledge and skills of our staff. We pledge to organize professional trainings, courses and other educational programs for them. 1.5. Unethical behavior in the workplace: Unethical behavior in the workplace, including harassment, insults and indecent jokes, will not be tolerated.
2. Commitments Of Employees To CER
We expect that our employees adopt the following principles and rules of behavior:
2.1. To adhere to the principles and policies of our organization and act in its interests. 2.2. To adhere to the principles of responsibility, respect, and honesty and honest work (the principle of “halal”) in relations with partners, customers and other staff members. 2.3. To carry out duties in a timely and diligent manner. 4. To maintain the internal order and procedures of the organization. 5. To avoid actions that may damage the reputation of the organization. (Please see the article about conflict of interests.)
3. Commitments To Our Partners
CER makes the following commitments to its partners:
3.1. To treat all partners equally, fairly and impartially. 3.2. To fulfill our obligations to our partners in a timely and diligent manner. 3.3 To honor our contractual responsibilities and expect our partners to do the same. 3.4. To respect the right of our partners to earn or pursue profits. 3.5. To try to build relations in such a way that long-term cooperation will be promoted. 3.6. To treat the information provided by partners (statistics, calculations, etc.) objectively and professionally.
4. Commitments To Our Customers
Our success greatly depends on how well we are able to satisfy the changing and growing needs of our valuable customers. To aid us in this regard, we undertake the following commitments to our customers:
4.1. To always provide high quality and professional services. 4.2. To treat customers honestly, fairly and impartially. 4.3. To fulfill our obligations to customers in a timely manner. 4.4. To respect and maintain the confidentiality of the information that is provided to us. 4.5. To improve the quality of goods and services that we provide and to fix reasonable prices for them.
5. Commitments To Our Competitors
The Center of Economic Reforms commits itself to treating its opponents fairly and respectfully and disapproves of unfair competition. CER will continue to demonstrate its devotion to the principles of fair competition and will try to prevail over its competitors only by offering superior services and products. .
6. Commitments To Society
The Center of Economic Reforms respects the religious, cultural and historical values and traditions of our nation and works in the best interests of our country. CER believes in the bright future of Azerbaijan, respects the obligations that it has to its people and therefore undertakes the following commitments to society:
6.1. To reject the policy of double standards by respecting the legislative system of Azerbaijan, its constitution and laws as well as international legal norms.
6.2. To contribute to the creation of new jobs in the regions. 6.3. Being the preeminent economic policy development “think tank” in Azerbaijan and to support projects which will promote the progress and prosperity of Azerbaijan, regardless of the sphere (economics, science, art, education, culture, etc.). 6.4. To provide vulnerable members of society (the elderly, disabled, orphans, refugees and internally displaced people) with moral and material support when possible.
7. Conflict Of Interests
When at work, employees of the Center of Economic Reforms, regardless of their position, will maintain a fair and non-discriminatory attitude in their relations with colleagues, customers and partners. Their actions in the fulfillment of work assignments are to be governed, first and foremost, by the interests of the organization. At the same time, employees of CER should avoid the following actions, as they may lead to a conflict of interests with the management, staff members and other parties involved. :
7.1. To abuse one’s position or property, or the equipment and commercial interests of the organization for personal purposes.
7.2. To simultaneously work or cooperate with a competing organization.
7.3. To possess some kind of interest, either direct or indirect (e.g. finances, stock shares, etc.) in a competing organization.
7.4. To abuse confidential information belonging to the organization by using it for personal purposes or by transferring it to third parties.
7.5. To offer or accept bribes or gifts that can be interpreted as such to or from partners, customers or any other parties involved in the company’s business relations.
7.6. To compromise order and discipline in the organization (e.g. through untidy clothing and appearance, slovenliness, use of alcohol during office hours, use of non-medically prescribed drugs, etc.).
7.7. To be involved in any kind of political activity during office hours. The participation of CER in political processes is regulated by the laws of the Republic of Azerbaijan.
7.8. To contravene articles of the Labor Code of the Republic of Azerbaijan and other laws.
8. Implementation And Enforcement Of The Code
The articles of this Code are obligatory for all employees of the Center of Economic Reforms. The Code of Conduct envisages the use of the following sanctions against violators of its provisions:
1. For the first violation, a verbal warning will be given. 2. For the second violation, written notification will be given. 3. For the third violation, a fine will be imposed, i.e. a certain amount of money will be deducted from the employee’s salary. 4. For the fourth violation, a final notification will be given. 5. Dismissal.
In cases where there are questions related to the provisions of the Code of Conduct, we request that employees seek assistance from the head of their department. At the same time, all employees are requested to inform the head of their department of any unethical behavior in the workplace. In cases when the situation involves the department head or when settlement of the problem is beyond his/her authority, we recommend that employees bring the matter to the attention of the management of CER without any hesitation.
STATEMENT OF UNDERSTANDING AND CONSENT
I, the undersigned, have read, understand and agree to comply with the articles of the Code of Conduct.
Name Last name Position Signature Date
Comments and suggestions
Office Systems’ Code of ethics
Address by the Director General
Since the establishment of our company in 1991, we realized that we shall be guided not by the pursuit of immediate profit, but rather by a well- conceived, long-term strategy. The main goals of this strategy are to:
• to achieve the highest quality of our products and services; • to occupy one of the leading places in the Azerbaijan market.
We realize that these goals will be attained only if all employees of our small company share the same set of human values, namely:
• honesty; • decency; • industriousness; • responsibility; • patience
Observation of these values allowed us to occupy a decent place in the market and retain it for over 10 years now. We owe our market success to our ability to meet all our commitments before our customers, suppliers and other stake holders involved on the most favorable conditions, sometimes detrimental for the company itself.
Adoption of the code is not just an attempt to follow modern tendencies. We wanted to mirror our company’s management style, express our adherence to a common purpose and call all our employees to share the main ethical values of our company. Following these principles, in our view, will ensure further success and flourishing of our company.
Aziz Mammadov, Director General
We see our company’s mission in best satisfaction of our customer’s demands and thus serving the society by providing excellent products and services.
provisions of the code
I. Our commitments
We have defined a range of our commitments before all stake holders:
1. Before our customers
We commit ourselves to provide high quality products and services to our customers.
All our employees bear a responsibility for the quality of our products and their timely delivery, which corresponds both wishes of our customers and obligations of the company.
We commit ourselves to unbiased attitude towards our customers, regardless of their ethnicity, religion, sex, age, political affiliation or sexual orientation.
We are responsible for fair representation of our products and services. We never give promises to our customers, unless were are confident that we cam fulfill them. Customers shall be by all means informed of any changes in respect of our products.
2. Before our suppliers
We commit ourselves to maintain mutually beneficial cooperation with our suppliers, based on the principle of fair competition.
We respect and meet and contractual obligations before our suppliers, including terms and conditions of settlements.
We respect our suppliers and do not divulge any confidential or private information thereon.
3. Before employees
□ Employee heath and safety All company’s operations shall be conducted with safety and employee health protection procedures taken into account. All our employees shall follow the state regulation and company’s standards on safety and employee health protection.
□ Fair attitude towards employees To achieve success in our business we need to create an organization, where every employee could flexibly respond to the market changes and realize his or her potential in full. The primary condition for such an environment creation is an unbiased attitude towards every employee. Upon employment we do not specify age or sex, ethnicity, political views, religion or any other social parameters of our employees.
We do not tolerate harassment in the workplace: intimidation or deliberately hostile treatment.
□ Sexual harassment We do not tolerate sexual harassment of our employees: attempts to incline to unwelcome physical contacts or liaison. In case of sexual harassment our employees are fully entitled to inform there manager or company’s management thereof.
□ Right of grievance Our employees are fully entitled to contest decisions of their managers, by applying to company’s management. Taking into view that unfairness of any decision may be subjective, in case of a necessity we may discuss an issue at a general company meeting.
Thus we attempt to create an environment free of any negative impact.
□ Professional growth Our policy foresees participation of our employees in all kinds of training programs, seminars, workshops to enhance their professional level. This is in full conformity with modern requirements and thanks to this policy our employees are sufficiently competent in such areas as marketing, business ethics, etc.
4. Before competitors
Competition is one of the utmost attribute of the market based economy. We understand completion as a fair contest free from deception, misinformation and other dishonest ploys with regards to competitors.
Competing for the quality of our products, we do not strike any bargains with our competitors in respect of fixed prices or trade restrictions.
We treat our competitors in a friendly and respectful manner and do not disseminate any detractive or wittingly false information thereon.
5. Before society
The company strictly adheres to all state laws, decrees and instructions.
We contribute to the development of the society by creating reasonably well paid working places.
We regularly take care of the vulnerable layers of the population and, whenever possible, support projects in the sphere of culture, science, arts health care.
6. On protection of information
Our employees shall know what information is of confidential character. Employees are not entitled to disclose confidential information, unless duly authorized by company’s management to do so. Employees shall be aware that the company may suffer an irreparable damage in case of information leakage.
II. Gifts and entertainment
The company believes it admissible to donate gifts or organize entertainment for suppliers at the company’s initiative to a reasonable measure, provided it does not render a negative impact on the company’s business.
In case company’s employees accept gifts or entertainment, management shall be by all means informed thereof.
Gifts and entertainment for public officials can be viewed as unethical. However, the company believes it admissible to donate small presents of insignificant material value: booklets and brochures depicting on company’s activities, pens, etc.
III. Conflict of interest
The company understands conflict of interest as a contradiction between company’s objectives and private objectives of its employees. Therefore, we do not allow cases when:
□ our employees seek for private gain in their duty relations with certain customers, distributors, competitors or suppliers; □ our employees simultaneously work for a competition company, as interests of our company shall prevail.
IV. Financial reporting
To avoid any possible negative consequences the company pays a special attention to accuracy of accounting records keeping.
All business transactions shall be precisely recorded on company’s accounts in conformity with existing instructions.
The company takes special efforts to ensure meticulous maintenance of all business correspondence, including documents, incoming and outgoing mail, and electronic mail.
We require accuracy in accounting book and other records keeping.
V. Political non-involvement
The company abstains from participation in the political life, does not fund any political parties, nor makes its property available for this purpose. However, our employees may engage in political activities at their own discretion during their spare time.
We respect the right of our employees for membership in any political party, as granted by the Constitution.
VI. Protection of the environment
Routine business activities of the Office Systems company is closely related to the environment. As law abiding citizens, our employees shall be aware and follow our commitments on the environment protection. We follow all governments decrees and orders in this sphere.
Enforcement of the code
The company’s management reserves a right to call to account for breach of these Code’s provisions.
Khazri Express currently occupies a good position in the sphere of press distribution due to the high quality and professional services that we provide. We were able to achieve these results thanks to the hard work of our employees and their commitment to the principles of the firm.
Today, we are at the stage of the expanding and developing our business. Our goals are to expand the spectrum of our work in the next five years by providing quality services to our customers. I know that it will not be easy to achieve this goal under conditions of intense competition. We need to move to a new level of quality assurance by further implementing our customer satisfaction policy and by ensuring the timely fulfillment of our commitments to customers, suppliers and partners.
In order to achieve this goal, it is necessary to adhere to the principles of high corporate culture and to be guided by ethical norms in business management. I sincerely hope that the Code of Business Conduct that we are adopting will help us to achieve our goals. Every employee of Khazri Express should familiarize himself/herself with its contents and be guided by its articles in his/her daily work.
The articles of the Code do not cover all aspects of our work, but we all recognize the importance of the moral and ethical values expressed herein. Our employees and management are guided by these very principles, whether in routine tasks or in important decision-making and conflict resolution activities.
I want to appeal once again to all our employees to commit themselves to the principles and values embodied in the Code. I wish all of us success in our teamwork.
President of Khazri Express
The main asset of Khazri Express is its reputation, and all of the company’s employees should strive to maintain it. The values of honesty and justice, respect for our employees, customers and suppliers, and concern about the quality of the services that we provide form the basis of our work.
We strive to satisfy the demands of our customers with a high level of professionalism and that gives us an advantage over other organizations. Our professionalism, reliability, and ability to provide quality services form the basis of the long-term relationships that we enjoy with our customers. The continued success of Khazri Express depends on the hard work of our employees and their commitment to the above-mentioned values.
All employees of Khazri Express, regardless of their position, are obliged to treat their colleagues fairly and with respect. We value our employees based on their knowledge, professionalism and fair attitude towards colleagues.
Khazri Express has a multinational work team, and its members have different religious affiliations. We respect the diverse religious affiliations as well as the social, national and cultural backgrounds of our employees. Therefore, we will not tolerate discriminatory treatment based on one of the above-mentioned grounds.
We also: 1. Respect the private and family life of each employee. 2. Respect the individuality of each employee. 3. Care about the health of our employees and maintain comfortable and safe working conditions for them. 4. Consider any expression of unethical behavior, including insults, indecent jokes, rudeness, etc., inadmissible.
We consider the violation of any of the above-mentioned principles as an action which contradicts the policy of our company. We also consider discriminatory attitudes to employees inadmissible as it contradicts the principles of the firm and contradicts its internal order and rules. Sanctions will be applied as necessary to any employee who contravenes these principles, regardless of his/her position, including dismissal.
The commercial success of Khazri Express depends on the quality of the services that we provide to our customers. Our business is concerned with satisfying the demands of customers; meaning that we try to provide the highest quality of swift and efficient services in the sphere of press distribution. Every employee of Khazri Express should try to gain the trust of customers by satisfying their demands, thereby increasing the number of customers of the firm day by day.
According to the aforesaid, all employees of Khazri Express should adhere to the following principles in their daily work and relations with customers:
1. Render quality services to our customers on a professional level. 2. Treat customers honestly, fairly and impartially. 3. Fulfill commitments to customers in a timely manner. 4. Provide customers with full, objective and unbiased information about the products and services of the company. 5. Respect and maintain the confidentiality of the information that is obtained from customers. 6. Improve the quality of products and services and set reasonable prices for them. 7. Produce objective and unbiased advertisements of the products and services of the company.
OUR PARTNERS AND SUPPLIERS
Khazri Express believes that the basis of long-term cooperation with its partners is mutual trust. These relations are based on such values as mutual respect, trust, equity and honesty. Every employee of Khazri Express should be guided by the following principles in relations with partners: 1. Fulfill commitments to partners in a timely and responsible manner. 2. Respect the right of partners to receive reimbursement for their work. 3. Treat all partners fairly and impartially. 4. Respect the terms of agreements signed with partners and suppliers and fulfill his/her obligations arising from such agreements responsibly.
Fair competition promotes the development of business. Khazri Express respects its competitors and adheres to the principles of fair competition in its relations with them.
CONFLICT OF INTERESTS
Every employee of Khazri Express should try to avoid becoming involved in situations in which his/her competence will be prejudiced or discredited and/or the company’s interests will come into conflict with his/her personal interests, for example:
1. Abuse of work position for personal purposes. 2. Simultaneous work or cooperation with a competing organization. 3. Possession of some kind of interest in a competing firm (e.g. finances, stock shares, family relations) shall be made known to management. 4. Abuse of confidential information belonging to the organization for personal purposes or by transferring it to third parties. 5. Acceptance or offer of gifts or bribes from partners, customers of any other parties involved in business relations with Khazri Express. 6. Abuse of intellectual property, equipment and commercial interests of the firm for personal purposes. 7. Breach of internal order and procedures of the organization (e.g. through untidy clothing or appearance, slovenliness, use of alcohol during office hours, use of non-medically prescribed drugs). 8. Contravention of the articles of the Labor Code of the Republic of Azerbaijan and other laws.
If witness to any of the above-mentioned violations, employees of the firm should inform the management immediately.
SOCIAL RESPONSIBILITY OF THE COMPANY
Khazri Express recognizes its obligations to society. Our firm promotes the development and enlightenment of the citizens of our country by providing them with necessary, timely and important information.
Khazri Express is interested in the development of the sphere of press distribution in Azerbaijan and supports projects which contribute to this end. We support projects that will promote the development of culture, art and education in Azerbaijan and serve the welfare of our nation. Khazri Express provides support to the vulnerable members of our society (e.g. the elderly, disabled, orphans, refugees and displaced people) whenever possible.
IMPLEMENTATION AND ENFORCEMENT OF THE CODE
Familiarization with the articles of the Code
Every employee of Khazri Express should become familiar with the articles of the Code and be guided by them in his/her work. Adherence to the articles of this Code is obligatory for all of the employees of Khazri Express, regardless of position or point of view. We ask all of the employees of the firm to address the questions regarding the articles of the Code to management. In case of violation of the Code:
1. The employee who violated an article of the Code should immediately inform management about the act. Voluntary confession can mitigate the guilt of the violator and help reduce the damage caused to the firm as a result of the act. 2. Every employee of Khazri Express is obliged to inform management about violations of the Code by colleagues, if he/she has witnessed this act. The firm ensures the confidentiality of information provided, will provide the witness with protection from negative situations and will protect the witness’ anonymity.
Sanctions will be applied upon consideration of the facts of the violation of the Code and will be imposed after discussion with management. Voluntary disclosure of information from the violator and the issue of premeditation will figure prominently into any decision taken regarding sanctions.
According to the aforesaid, the following sanctions will be applied for contraventions of the Code:
• For the first violation, a verbal warning will be given. • For the second violation, written notification will be given. • For the third violation, a fine will be imposed, i.e. a certain amount of money will be deducted from the employee’s salary. • For the fourth violation, a final notification will be given. • Dismissal.
I have familiarized myself with the articles of the Code of Conduct and accept these articles.
Name Last name Position Signature Date
Comments and suggestions ODLAR YURDU 95 BUSINESS CODE OF CONDUCT
The work of our company is based on the principles of professionalism, reliability, quality work, honesty, mutual trust and teamwork. It is thanks to our staff’s commitment to these principles that our company occupies the leading position in the sphere of domestic pharmaceuticals in Azerbaijan.
Regardless of the changes that take place in the market, Odlar Yurdu 95 expects all of its employees to adhere to high business standards. The work of all our employees is directed toward the fulfillment of one goal: The improvement of the living standard of the citizens of Azerbaijan through better health care. The efforts of our highly qualified and loyal staff in the health sector of the country contribute to the achievement of our goal.
I hope that the continued loyalty, professionalism and strength of spirit of our employees will help Odlar Yurdu 95 to remain a highly professional and respected company in the future.
Vafadar Gasanov President of the company
The mission of Odlar Yurdu 95 is threefold:
• To provide the population of Azerbaijan with quality medical drugs and professional services which contribute to the improvement of our nation’s living standard. • To satisfy the needs of our customers. • To provide our employees with reasonable pay and opportunities for professional development.
the main values of Odlar Yurdu 95 are:
• Professionalism • Reliability • Quality of work • Honesty • Mutual trust • Team spirit.
We consider sincere and friendly relations between staff members important for the successful work of the team. Sincere and friendly relations enhance labor productivity and the efficiency of the company as a whole. We encourage our employees to improve their knowledge and skills and, governed by the values shared by our staff, to learn more about the company.
OUR MAIN GOALS
Our main goal is to ensure uninterrupted, high quality provision of contemporary medication to the population of Azerbaijan through creation of a commercial network and long-term relationships with our customers.
The objective of each employee of Odlar Yurdu 95 is to contribute through his/her work to the protection of health and the improvement of living standards of the people of our country. Every day, we provide our customers, including patients, medical personnel, and distributors of wholesale goods, with high quality medication, thereby fulfilling our obligation to satisfy our nation’s demand for this professional service.
QUALITY OF OUR GOODS AND SERVICES
Odlar Yurdu 95 works continuously to improve its level of professionalism in relations with its customers. For our employees, quality work means timely satisfaction of our customers’ needs. Thus, the company adheres to the following principles in its relations with customers:
• Provide our customers with complete, objective and unbiased information about our goods and services. Instructions for the drugs should contain information on effects, methods of use and dosage, and side effects. When formulating instructions, we avoid using biased information or promoting the use of certain drugs. • Provide our customers with quality goods and services at reasonable prices. • Provide only objective and unbiased advertisements of the goods and services of the company. • Respect and maintain the confidentiality of the information about or provided by customers.
Odlar Yurdu 95 believes that the maintenance of honest, free market relations promotes the development of society and business. Odlar Yurdu 95 disapproves of unfair competition and provides its goods and services only within the limits of fair competition.
OUR PARTNERS AND SUPPLIERS
The partners of Odlar Yurdu 95 promote the development of our business. Thus, the company tries to build long-term relationships with its partners. Odlar Yurdu 95 chooses its partners based on their reputation, the quality of their work and the objectivity of their prices. In order to build relationships that are based on trust, Odlar Yurdu 95 treats its partners and suppliers in a fair and unbiased fashion, respects the terms of contracts and meets its contractual obligations responsibly.
COMMITMENTS TO SOCIETY
Odlar Yurdu 95 recognizes its obligation to address the problems and needs of society. The company adheres to the following principles of social responsibility:
• Respect legislation and constitution of Azerbaijan as well as corresponding international legal norms. • Contribute to the cause of the improvement and development of health care. • Support projects that promote the development of health care, culture, art and education in Azerbaijan, in service of our national interests. • Provide material support to the vulnerable members of society, including the elderly, disabled, orphans, refugees and displaced people, when possible.
ODLAR YURDU 95’S TEAM
Odlar Yurdu 95’s main asset is its work team, a team united around the same ideals. Our goal is to create a healthy work atmosphere, based on the principle of mutual trust. Odlar Yurdu 95 values above all the ideals that its members share, such as professionalism, accountability, team spirit and quality of our work. The company respects and commits itself to ensuring:
• The individuality of each employee, regardless of his/her position and family relations. We value each employee according to their professionalism and correct attitude towards work and colleagues. • The religious affiliation and national, social and cultural background of each employee. Discriminatory treatment based on one of the above-mentioned grounds will not be tolerated. • The private and family life of each employee. • The professional experience of our employees. We pledge to enhance their skills by organizing professional trainings and seminars. • Safe and comfortable work conditions for our employees. • Intolerance of unethical behavior in the workplace, such as harassment, insults and indecent jokes. • The creation of opportunities for the professional development of employees of the company.
We appeal to the employees of Odlar Yurdu 95 to implement the following articles of this Code of Conduct:
• To adhere to the policies of the organization and to act in its interests. • To adhere to the principles of integrity, responsibility, respect, sincerity and honesty in relations with partners and staff members. • To carry out management commissions in a timely and diligent manner. • To maintain the internal order and procedures of the organization. • To avoid actions which may have a negative impact on the reputation of the organization.
CONFLICT OF INTERESTS
Odlar Yurdu 95 maintains honest and unbiased relations with its partners, employees and customers. Its actions are governed, first and foremost, by the interests of the company. At the same time, employees of our company should avoid the following actions, as they may lead to conflicts of interest that will not be tolerated by the company:
• Abuse of position or property, equipment, commercial interests and material resources of the organization for personal purposes. • Simultaneous work or cooperation with a competing organization. • Possession of some kind of interest, either direct or indirect (e.g. finances or stock shares) in a competing organization. • Abuse of confidential information belonging to the organization either for personal purposes or by transferring it to third parties. • Acceptance of bribes or gifts that might be interpreted as bribes from partners, customers or any other parties involved in our business relations. • Breach of internal procedures of the company (e.g. through untidy clothing or appearance, slovenliness, use of alcohol during office hours or use of non-medically prescribed drugs). • Contravention of articles of the Labor Code of the Republic of Azerbaijan and other laws.
IMPLEMENTATION AND ENFORCEMENT OF THE CODE
All employees of Odlar Yurdu 95 must familiarize themselves with the articles of this Code, as it is obligatory for all employees, regardless of position or point of view, to adhere to them.
Sanctions for Violations
Sanctions will be applied upon consideration of the facts of the violation of the Code and will be imposed after discussion with management. Voluntary disclosure of information by the violator and the issue of premeditation will figure prominently into the decision taken.
According to the aforesaid, the following sanctions will be applied for contravention of the Code:
• For the first violation, a verbal warning will be given. • For the second violation, written notification will be given. • For the third violation, a fine will be imposed, i.e. a certain amount of money will deducted from the person’s salary. • For the fourth violation, a final notification will be given. • Dismissal.
In cases where there are questions related to the articles of the Code of Conduct, we request that employees seek assistance from the head of their department. We also ask all employees to inform the head of their department of any violations of ethical norms in the workplace. In cases when the situation involves the head of the department or when the settlement of the problem is beyond his/her authority, we recommend that employees bring the matter to the attention of the management of Odlar Yurdu 95 without any hesitation.
I, the undersigned, am familiar with the articles of Odlar Yurdu’s Business Code of Conduct and pledge to adhere to them.
Name Last name Position Signature Date
Comments and suggestions
Code of Business Ethics
Address by the Gymnasium Director
Our educational institution, established in 1990, was the first private school in Azerbaijan. Then as now, we aspired to build a team of innovative teachers qualified to hold the esteemed title of educator and held in high regard by students.
Just as life evolves, so too does our country as demonstrated by the its transition to democracy. The values of the Soviet period were, for the most part, of a declarative character and reflected Communist ideology. Today, historic values are being re-evaluated. Thus, we wish to adopt a document better suited to present-day circumstances and establish an ethical benchmark for our employees.
This Code of Ethics was compiled with the participation of all our teachers and administrative staff. It is a unique document, as our country currently has no ethical regulatory framework for teachers. We believe that other educational institutions will follow our lead. We believe that the Code will serve as a good guide in the noble task we face: education of the next generation!
Sudaba Manafova, The School Principal
Our mission and goals
In our quest for self-perfection, continually expanding knowledge and the application of modern teaching techniques, we seek to provide our students with an excellent education. This, in turn, helps us succeed and distinguishes our Gymnasium among other private educational institutions.
In accordance with this mission, our goals are to:
• Provide our students with knowledge-based competitive advantage; • Foster their patriotic feelings; • Develop in them a sense of responsibility for their actions and to cultivate self-reliance on their own strengths; • Rear people who are educated comprehensively and who contribute to all facets of a democratic society.
In accordance with the spirit of the time and the moral foundation of our country, our values include:
• On-going professional development • Decency • Integrity • Conscientious attitude toward work • Tolerance • Self-criticism • Responsibility for one’s actions.
PROVISIONS OF THE CODE
1.А. Our obligations to the students
The teaching profession has commanded respect since time in memorium. In Azerbaijan, the title “teacher” is one of the most respected. Not only teachers, but all respected people with vast experience are addressed by the name “teacher.” Modern times require specific skills from teachers. Thus, we believe that all teachers should embody the following qualities:
➢ Professionalism: • Know his or her subject well and be able to deliver it to students in an interesting and clear manner; • Allocate extra time to students lagging behind within reasonable limits; • Encourage student participation in the course.
➢ Be a good mentor: • Encourage students to be truthful, curious, humane, and respectful of their elders; • Foster a sense of civic duty in students; • Encourage students to be active citizens of their country by teaching them their Constitutional rights and obligations, fostering their love for their Motherland and persuading them to report illegal activities to which they are a witness. • Cultivate in youth the ability to develop convincing arguments and fearlessly defend their point of view; • Inculcate students with a respect for the diversity of human values, beliefs and ways of life.
➢ Conscientiousness: • Try to respond to the many questions that are raised by students; • Aim to create a good working atmosphere in the class; • Seek to help all students understand the subject, rather than only focusing on those few who study well; Attempt to develop the individual talents and abilities of every student through attentive care. ➢ Democratic attitudes: • Do not consider one’s own knowledge final; • Listen to the opinions of all students, even those who are lagging behind the others. • Encourage development of original ideas by all students.
➢ Non-discrimination: • Treat all students equally regardless of their origin, ethnicity, religion, party affiliations or those of their parents.
➢ Respect students: • Treat students with respect and develop their sense of dignity; • Teach students to respect the feelings and views of other people; • Strive to persuade students without coercing them.
➢ Instilling moral values in children: • Instill in students senses of altruism, responsibility and integrity.
➢ Innovative approaches: • Always attempt to make each class interesting, even for those students who do not show acute interest in the material; • Learn about new teaching methods on a continuous basis; • Avoid monotony by introducing new techniques and teaching aids; • When possible, make use of interactive teaching methodologies, such as brain storming, open discussions, role-playing, debates, etc.
➢ Decency: • Manifestations of the following behaviors will not be tolerated: rudeness, assault and battery, discrimination, coercion and/or the use of abusive language or threats; • Intoxication of students are indefensible and will result in immediate discharge from the school. • Sexual harassment of students will not be tolerated.
➢ Self-criticism: • In accordance with Socrates’ principle “I know that I know nothing,” teachers should engage in professional development and self- perfection on an on-going basis; • In accordance with the principle of mutual enrichment, teachers should not to be afraid to admit to students that there are some things teachers are not aware of and to learn new information from students, if need be; • Seek answers to disputable questions jointly.
➢ Tidiness: • Always look neat and tidy. We believe that a teacher’s appearance is very important. An untidy-looking teacher cannot command the students’ respect. We agree that professional qualifications are more important, but appearances also matter.
1. B. Our obligations to parents
We are obligated to parents to provide their children with the full scope of knowledge as embodied in the curriculum. We also assume responsibility for providing extra classes to students in cases where the subject is very difficult or students lag behind through no fault of their own.
We commit ourselves to maintain amiable relations with parents aimed at the joint rearing of their children. We will seek ways out of predicaments in the process of teaching and nurturing in concert with parents, should such problems occur.
1. C. Our obligations to society
We familiarize and instill democratic values in children through a number of our courses in the curriculum: History, Man and Society, Literature.
We organize lectures, discussions and debates in order to teach our students to participate in the future democratic processes of our country. Students are taught the principles of rule of law, as well as their rights and their obligations as citizens of a democratic country.
We maintain close contacts with foreign and local non-governmental organizations, including the American Council for Collaboration in Education and Languages (ACCELS). These relationships help us keep pace with democratic changes taking place in our country and learn about positive and progressive experiences in the sphere of education in Azerbaijan and beyond.
2. Relations between teachers
We believe that relations between our teachers shall be based on mutual respect and cooperation. More experienced teachers shall share their skills with their younger colleagues. Relations between teachers shall be impeccable, particularly because they are the focus of the students’ attention.
Teachers shall respect the views/positions of their colleagues, even if such ideas contradict their own views. In cases of conflict, all disputable problems shall be settled in the faculty general meeting where objective approaches to problem resolution will be favored.
We believe it is inadmissible for teachers to speak badly of their colleagues. We aim to protect our teachers from possible cases of slander and libel.
Teachers shall attempt to invite good specialists to work for the school.
We will not tolerate interference with the privacy of our students, the search of their personal belongings or censorship of their personal correspondence as such actions insult the dignity of students and are shameful to the title “teacher.”
4. Relations with other private institutions
We abide by the rules of fair competition in our relationships with other private educational institutions. Our teachers refrain from non- constructive criticism and disinformation with respect to other educational institutions. Whenever possible, we try to arrange joint events (e.g. debates and sports contests) with other educational institutions.
We do not use untruthful information in our advertisements as this would establish unfavorable conditions for fair competition.
5. Environmental policy
Environmental education is one of the most important subjects of our lives. In our classes such as Man and Society, we provide our students with extensive information about the environmental situation in our country. With the help of discussions, debates, and role-playing, we go beyond the simple provision of information. We pledge to familiarize our students with all of our country’s emerging environmental problems. With the help of interactive methodologies, we will encourage students’ search for the best solutions to the many problems in this area. One of the most useful methods here is organization of environmental trips of our teachers and students to the regions of the country.
6. Gifts and entertainment
We believe it is unacceptable for teachers and the administrative staff of our Gymnasium to accept gifts and/or take part in entertainment that could be construed as a bribe. Taking the traditions of the Azeri people into account, flowers and sweets are considered quite acceptable on special occasions. All other gifts shall be surrendered for display at the Gymnasium’s special exhibition.
7. Conflict of interests
We do not allow situations that give rise to a conflict of interest, or the collision of personal and corporate interests.
The Code provisions are applicable to all Gymnasium employees and breach thereof shall result in imposition of administrative penalties.